RETURN POLICY

Our company provides a 7-day shopping guarantee, and we accept exchange requests for products purchased on eminenceorganics.com.my. The conditions for exchange are as follows:

 

1. For damaged or wrongly delivered items, please contact us within 7 days. Requests made after this period will not be valid.
2. The items must be intact and unopened, and returned with the original packaging and invoice for exchange.
3. All returned items must be exchanged for other items of equal value or pay the price difference for higher-priced products.
4. Refunds will not be accepted for any promotional or free items.
5. Each invoice is eligible for product exchange only once, and all shipping costs for exchange services are borne by the customer.

 

Our company does not provide refunds for products sold. Customers must enter the discount code during checkout to enjoy the discount.

 

We reserve the right to inspect the relevant products reasonably after their return. We also reserve the right to refuse or deny any return request or refund at any time, without further notice.