Terms and conditions:

  1. Once items SOLD, it is not exchangeable, returnable or refundable.
  2. Payment must be received within 3 working days from the day you submit order. Otherwise the order will be cancelled automatically.
  3. The color for some of our products may vary depending on the month of harvest.
  4. Please verify all payments made through SMS/email/phone call, upon each successful payment.
  5. Upon receiving of payment, items will be posted within 1 or 2 working days.
  6. Buyer will need to bear all postage and courier charges (while applicable).
  7. Payments will be returned to buyer if, out of stock, or a 14-21 days wait, be applicable.
  8. Seller will not be held responsible for any damage or items lost in post.
  9. We do not accept subjective reasons for return / exchange, such as not good looking, not up to my expectation, mind change, etc.
  10. We ensure all our products are of quality without blemish or defects, before postage is sent.
  11. All items will bear a tracking number, this will be provided once item is sent.
  12. Once parcel is received, please check carefully before acknowledge of receipt.

My Beauty Cottage ONLY holds responsibility for all Eminence Organic Skin Care products sold by our branch. If you purchase any Eminence products OTHER THAN My Beauty Cottage, BEWARE as they could be imitation, rejected or expired products. If you purchased Eminence products at a store/spa/salon/wellness center/medical practice, please contact that store directly to inquire about their return policy.